About
Twilio Alpha is led by Twilio's Emerging Technology & Innovation team, a team of developers and builders focused on investigating the future of customer engagement. We operate by running lean experiments and use “pizza box sketches” and prototypes to demonstrate our ideas to customers, leveraging your feedback to drive the next iteration of our work.
Our team is built on the foundation of the Twilio Magic, and we operate with three driving principles to guide our work:
Customer and developer obsession
We strive to be the most customer-obsessed research team in the industry.
Ship early, ship often
We seek early validation for our ideas and continuously seek ways to experiment and learn with our customers.
Share as we go
We publish our work internally and externally to gain real customer and developer insights, and to foster collaboration with other innovators.
Every day we wake up thinking about how the world of customer engagement is going to be disrupted as technology continues to advance and customers' expectations and preferences evolve. At Twilio, we have the privilege of serving more than 300,000 customers and millions of developers on our platform.
Twilio Alpha gives you a firsthand look into our research and lets you shape our work. We are inspired by other leading research teams, like GitHub Next, who also embrace the spirit of sharing their research as we all explore this new frontier. Since artificial intelligence is moving at a blistering pace, it's more critical than ever to publish our work as it's happening and get your hands on our prototypes in their earliest stages — rough edges and all. We can't wait to see what we can build together.